FAQ
Procurement FAQ
FAQ about OEM/ODM customization, MOQ, lead time, certifications, MES/ERP integration, warranty and ordering of SIZON rugged smart terminals.
Q1Are you a manufacturer or a trading company? Do you support OEM/ODM?
SIZON (Nanjing XingZhiXing) is a smart hardware solution provider with in-house R&D and integrated supply chain. Our handheld terminals, rugged tablets and printing terminals support deep OEM/ODM customization, including logo branding, enclosure, module configuration, software and boot animation, with factory-direct pricing and long-term supply.
Q2What is the MOQ? Do standard and customized models differ?
Standard models start from 1 unit for testing, with tiered pricing for volume orders. OEM/ODM customization generally starts from 100 units depending on depth; light customization (branding, software pre-load) can start from 50 units. Final MOQ is confirmed per inquiry.
Q3What are the sample lead time and mass production lead time?
Standard samples ship within 1-3 working days. OEM/ODM samples usually take 15-25 days depending on tooling and modules; mass production takes 30-45 days. In-stock models can be expedited, and lead times are specified in the contract.
Q4Which certifications do your products have? Can you export?
Products are available with CCC, CE and RoHS certifications; explosion-proof models carry Ex ib IIC T4 Gb intrinsic safety certification. We support export and can provide customs documents and evaluation of destination certifications such as FCC.
Q5Can your terminals integrate with our existing MES/ERP/WMS?
Yes. Terminals run Android with SDK/API support; barcode, RFID, fingerprint and ID modules all expose standard interfaces. We have integrated with SAP, Yonyou, Kingdee and custom MES/ERP/WMS systems, and provide joint debugging support.
Q6What is your warranty and after-sales policy?
All devices carry a 12-month warranty (excluding man-made damage); non-man-made failures within 7 days are replaced. We provide remote technical support, firmware upgrades and RMA repair channels. SLA terms and spare parts are available for volume customers.
Q7What is the customization process? What information do you need?
Process: requirement discussion → proposal & quotation → contract → sample confirmation → mass production → delivery & acceptance. You only need to provide the use scenario, required modules (scan/RFID/fingerprint/printing), quantity and budget range; we prepare the specifications.
Q8What payment methods and pricing terms do you offer?
We accept bank transfer and Alibaba trade assurance. Pricing is tiered by quantity; custom projects are quoted per configuration. Long-term partners and system integrators can apply for channel pricing and annual frame agreements.
Q9What are Xinchuang / BeiDou-only terminals and who are they for?
Xinchuang terminals use domestic chip platforms (e.g. UNISOC) with BeiDou-only positioning; some models support TianTong satellite calls and short messages, meeting domestic substitution requirements for government, law enforcement, emergency and power industries.
Q10How do I get a quotation or a sample quickly?
Submit your requirements (model, quantity, application scenario) on our contact page, or call/email directly. We respond within 24 hours on working days; samples can be shipped freight-collect for evaluation before volume purchase.
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From mobile collection to fixed workstations - full-stack terminal lines plus deep customization, seamlessly integrated with MES/ERP/WMS.